Delivery & returns
After your payment has been verified with us, your order will be shipped within 2-3 working days. Delivery modes and costs are as follows:
Local (Singapore)
Registered postage & courier service. All our parcels are handled by J&T or Singpost. Items sent under registered postage will be delivered to your doorstep 3-4 working days after being picked up by the courier company. If no one is at the mailing address at the time of delivery, a notification slip will be given, advising how you can retrieve your items.
Registered postage is currently free with any purchase. Kindly note that there is a weight limit of 2kg for any parcels; orders which exceed this weight limit will have to be sent via courier instead.
Tracking of parcel status. You may track your shipment at J&T Express tracking or SingPost track items. Do note that BEGA will not be liable for any lost parcels in the event that normal postage is opted; registered postage is highly advised.
Self-collection at BEGA outlet store (FOC)
The outlet will call you, and an email notification will be sent, when items are ready for collection. Store operating hours: 10:30am – 10:00pm.
- Please bring along your invoice for collection (a digital copy is also acceptable) to collect your parcel at the outlet you selected from our staff.
- Please sign on our copy of the invoice, with your name and leave your contact number to acknowledge that you have collected your parcel.
Upon signature, the parcel is deemed to be collected and BEGA is not liable for any missing parcels/items.
International delivery
- Malaysia & Brunei: 1st item $4, every additional item $2 each
- All other countries: 1st item $8, every additional item $6 each
Any customs or import duties charged once the order reaches its destination country must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Please note that all international delivery times are subjected to customs clearance; for more information regarding your country’s custom policies, please contact your local customs office.
Items can be tracked at J&T Courier or Singpost. BEGA will not be liable for any lost parcels in the event that normal postage is opted; registered postage is highly advised.
Lost, damaged or late orders
- Returned orders due to error in delivery information provided by customers, or failure to collect within the stipulated timeframe as indicated by the postal service: redelivery fees will be borne by the customer.
- Tampered, damaged or lost orders during the delivery process will be investigated with the involved postal service provider, and we will replace or refund depending on the situation.
- BEGA shall not be liable to you for any losses, costs, damages, charges or expenses arising out of late delivery.
Returns and exchanges
Return or exchange unworn items with tags attached within 14 days of receiving them, in store or by post. Sale items marked final are not eligible.
In-store returns are processed at the counter immediately. Postal returns are refunded to the original payment method within five to seven working days of arriving at our warehouse.
Faulty or incorrect items
If something arrives damaged or is not what you ordered, message us on WhatsApp with the order number and a photo. We arrange a replacement or a full refund including delivery, at no cost to you.
Still unsure? Message us on WhatsApp between 11am and 9pm, or ask at any outlet counter.